Perceptions of Recreation Quality in Hong Kong
LANGUAGE NOTE | Document text in English; abstract also in Chinese.
Due to the developed economics during the last few decades, increasing demand for leisure services in Hong Kong cannot be denied. The main purpose of this study was to understand the perceptions of quality on service providers from the respective participants. Six participating settings (two public, two non-profit and two commercial) were invited to participate in this study. A total of 350 respondents completed the SERQUAL instrument (either English or Chinese). The findings indicated that participants’ perception of the recreation quality (five dimensions - reliability, responsiveness, assurance, empathy and tangibles) in commercial setting was better than public or non-profit organization. It is important for us to identify a number of keys to pursue excellence and meet the changing needs.
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Copyright (c) 2003 Asian Journal of Physical Education & Recreation
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