SET for Quality in Sport: See - Experience - Transcend
邁向優質體育: 由觀看到體驗至超越
DOI:
https://doi.org/10.24112/ajper.51219Abstract
LANGUAGE NOTE | Document text in English; abstract also in Chinese.
Quality is a word used very often at work and in delivering services to clients. However, judgement on quality is very subjective and judgement can only be made when one sees it or experiences it. It is not uncommon that there are many views from different people on quality of the same service or product. As a sport service agent, we want to evaluate our service achievement to ensure our quality. Quality measurement is a means to meet this purpose. This measurement is not just measured by the number of participants, the number of medals achieved, or whether a break-even account statement is attended. It is also important to conform to the standards, requirements, regulations, policies, procedures, and goals that are set for the services. The feedback from the participants and impact of the services to the society are also elemental to quality service. In sport, quality improvement begins with hardware - facilities, equipment, apparel - which people can easily SEE the difference. In the second stage, the software - professional coaches, administrators, quality programs and outstanding performance let people EXPERIENCE a change. The ultimate development and the beauty of sport, however, are the shared sporting spirit which TRANSCEND the essence of human being. This paper will focus on how SET is applied in current sport development in Hong Kong and to elevate the quality of sport into the year 2000 and beyond.
個人對服務質素的要求因人而異,對服務的滿意程度亦須使用者親身看過或切身體驗後才可作出主觀評論。體育專業人員的工作目標是爲公衆人仕及運動員提供優質體育活動。用以評訂體育工作的成效,普遍以參加人數、獎牌數目、及賬目收支平衡作爲評審準則。客觀的評核應以共同爲體育設訂的理想、標準、要求、規則、政策、程序及目標爲指標。體育質數的提昇有一定的進程,通常體育發展多由爲人看到的硬件項目開始,如改善運動設施、器材、政策等。繼而開展軟件項目,如聘請優質數的教練及體育行政人員,提供多元化活動及後勤服務,務使參加者能親身體驗優質體育活動。體育發展的最終目標是希望能夠將體育精神超越體育,使參加者能應用體育的經驗及精神於日常生活及工作裡。本文探索香港在「觀看」到「體驗」至「超越」的體育發展進程,逐步邁向優質體育的理想。
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Copyright (c) 1999 Asian Journal of Physical Education & Recreation
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